By Daniel H. Pink
Most folks think that how to encourage is with rewards like money--the carrot-and-stick process. That's a mistake, says Daniel H. purple in Drive. during this provocative and persuasive new e-book, he asserts that the key to excessive functionality and satisfaction--at paintings, in class, and at home--is the deeply human have to direct our personal lives, to benefit and create new issues, and to do larger via ourselves and our international.
Drawing on 4 many years of medical study on human motivation, purple exposes the mismatch among what technology understands and what enterprise does-and how that is affecting each point of existence. He examines the 3 parts of precise motivation--autonomy, mastery, and purpose--and bargains clever and fantastic concepts for placing those into motion in a special ebook that would switch how we expect and remodel how we are living.
Read Online or Download Drive: The Surprising Truth About What Motivates Us PDF
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Extra resources for Drive: The Surprising Truth About What Motivates Us
Example text
If you know whom you’re up against, you can probably better position yourself to win the opportunity. With Salesforce, you and your teams can track competition on deals, collect competitive intelligence, and develop action plans to wear down your foes. Chapter 1: Looking Over Salesforce Improving customer service As a salesperson, have you ever walked into a customer’s office expecting a bed of roses only to be hit with a landmine because of an unresolved customer issue? And if you work in customer support, how much time do you waste on trying to identify the customers and reviewing the context of previous support interactions?
Com cluttering up one poor person’s inbox before he or she has to reroute them to the right people. And Salesforce’s assignment rules can make sure that incoming leads or cases get to the right reps in a timely manner. With minimal effort, you can even offer self-service options in the form of a public knowledge base or a private portal, enabling customers to help themselves. Connecting to social sites As part of your job, you might regularly use websites for tasks such as researching potential customers, getting driving directions, and getting the inside scoop on your competition.
Tooling through the Tools section In the lower-right corner of a tab’s home page, Salesforce provides a set of unique tools associated with a particular tab. Depending on which tab you’re viewing, use these tools to help you manage and maintain records within that tab. For example, on the Accounts home page, in the Tools section, you can click the Merge Accounts link to merge duplicate accounts. See the related chapters later in this book for details on using specific tools. Managing Records By using the Create New drop-down list on the sidebar of any page in Salesforce, you can easily add new records into Salesforce.