By Guy H Walker, Neville A. Stanton, Daniel P. Jenkins
Army command and regulate isn't simply evolving, it's co-evolving. expertise is developing new possibilities for various sorts of command and regulate, and new forms of command and keep an eye on are growing new aspirations for expertise. The query is tips to deal with this technique, tips on how to in attaining a together optimised mixture of socio and technical and create the type of agility and self-synchronisation that sleek types of command and keep an eye on promise. the reply recommend during this ebook is to re-visit sociotechnical structures idea. In doing so, the issues of twenty first century command and regulate will be approached from an alternate, multi-disciplinary and certainly human-centred standpoint. Human components (HF) is additionally co-evolving. the normal perception of the sphere is to function a conduit for wisdom among engineering and psychology but twenty first century command and keep watch over offers an altogether diversified problem. Viewing army command and keep watch over throughout the lens of sociotechnical thought forces us to confront tough questions on the non-linear nature of individuals and know-how: expertise is altering, from platform centric to community centric; the interplay with that know-how is altering, from prescribed to exploratory; and complexity is expanding, from behaviour that's linear to that that's emergent. a number of the chapters examine this transition and draw out ways that sociotechnical structures idea might help to appreciate it. The sociotechnical viewpoint finds itself as a part of a conceptual toolkit during which army command and regulate should be transitioned, from notions of bureaucratic, hierarchical methods of working to the devolved, agile, self-synchronising behaviour promised through smooth different types of command and regulate like community Enabled potential (NEC). Sociotechnical method idea brings with it a sixty 12 months legacy of functional program and this real-world grounding in enterprise method re-engineering underlies the complete e-book. An try has been made to convey a collection of occasionally summary (but no much less precious) ideas all the way down to the extent of simple examples, layout rules, overview standards and actionable types. All of those are in line with an in depth evaluation of the present state-of-the-art, new sociotechnical/NEC experiences performed through the authors, and insights derived from box stories of real-life command and regulate. repeatedly, what emerges is a realisation that the main agile, self-synchronising section of all in command and keep an eye on settings is the human.
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Additional info for Command and Control: The Sociotechnical Perspective
In human factors literature (and beyond) the word sociotechnical is ubiquitous. On the one hand you have the socio, of people and society, and on the other the technical, of machines and technology. Socio and technical combine to give 舖sociotechnical舗 (all one word) or 舖socio-technical舗 (with a hyphen). Both variations mean the same thing. In the human factors world we speak freely of 舖purposeful interacting socio-technical systems舰舗 (Wilson, 2000, p. 557), 舖complex sociotechnical systems 舰舗 (Woo and Vicente, 2003, p.
Whilst from some angles these commercial systems looked like an ecosystem of self-organising flexibility, the alternative perspective was that the network had actually enabled a far closer coupled system, the ultimate high speed hierarchy. The original thinking behind NEC bears this hallmark. It started off with 舖short, decisive battles against another regular army舗 in mind (Shachtman, 2007, p. 舗 (p. 5). When Cebrowski and Gartska discussed Wal Mart in the same breath as warfare what they were really driving at was: 舖a single, network-enabled process: killing舗 (Shachtman, 2007, p.
If structure is an important determinate of joint optimisation then it is of further interest to note that, in real life, NEC changes its structure contingent on both function and time. This links to our third contention, which is that the organisational agility and tempo observed during a live case study results in large part because of the humans in the system. Moreover, it was due in similarly large part to the 舖unexpected舗 adaptations they undertook when faced with the initial conditions that the NEC system in this case represented.